In this certificate program developed by Dr. Jack Phillips, chairman of ROI Institute, participants will build the skills needed to develop and deliver effective Return On Investment (ROI) evaluations for learning and performance, organizational development, human resources, technology, change, and quality solutions.

The program, facilitated by Transform-Alliance and ROI Institute, emphasizes the ROI Methodology® and participants learn to apply the ROI Process Model—a results-based method for developing application impact objectives, developing data collection plans, collecting various types of hard and soft data, isolating the effects of the program, converting data to monetary values, tabulating appropriate program costs, calculating Return On Investment, and identifying intangible benefits. Participants are asked to come prepared to apply the ROI Methodology to a program within their organization, and have the option to receive one-on-one coaching assistance following the workshop until the ROI evaluation in completed.